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Terms and Conditions

Pet Ready reserves the right to suspend or cancel a customer’s access to any or all services provided. These suspensions or cancellations will come when we feel a violation has been made, or if we decide that the account has been inappropriately used. Pet Ready reserves the right to also limit quantities and to correct any typographical or pricing errors.


Shipping Methods

We reserve the right to ship orders via FedEx, USPS or UPS.


Discount's Applied to Orders

Any order receiving a discount must have payment remitted via Check or Money Order.


Methods of Payment

Orders from Pet Ready can be paid for using a valid debit/credit card (Visa, MasterCard, or American Express) in our secure payment gateway. We also accept Check or Money Order; however, we are not able to ship the order until we receive one of these methods of payment.


Cancelled Orders

All cancelled orders will be subject to a 3.5% charge for the credit card transaction fee which we incur.


Chargeback Policy

If you have a question regarding an order contact us via telephone at 877-724- 7548 or via email In the event that a customer issues a Chargeback with their bank or credit card company we will issue a $25.00 fee. This charge will be issued to the reseller regardless of the outcome of the dispute.


Production Lead Times

For large orders of survival kits we may require a lead time.

Number of Kits Business Days for Production
10-100 5-15
101-1000 10-45
1001+ 45-60

The above figures represent estimates. If something occurs out of our control which delays the shipment, Pet Ready will not be held responsible. Shipping times vary depending on the destination of the products.



***For any orders shipping freight it is your responsibility to schedule a delivery date and time with the trucking company. If you/they fail to do so, the order could be charged storage fees or could possibly be returned to us and you will be responsible for any extra charges.***

We will need to be contacted directly for a freight quote if the order is over 250 lbs.


Return/Refund Policy

Please see Pet Ready's full return and refund policy here.


Server Abuse

Pet Ready does not allow bots, spyders, or any other type of sniffing/hacking programs to be run on our servers. This activity will be deemed as server abuse. Attacks against our servers and computer systems are strictly prohibited. This includes and is not limited to the following: IP spoofing, SYN flood attacks, port scanning security hole scanning, etc.

Pet Ready will act strongly against all types of server abuse. Possible actions against server abuse may include but are not limited to the following: warnings, civil or criminal legal action. Actions taken will depend on the seriousness of the abuse or attack, and the number of times the attack was attempted.


Privacy Policy

Please see Pet Ready's full privacy policy here.


Copyright Information

All artwork including and not limited to custom graphics, buttons, animations, and other graphics shown on our website or stored on our web server is copyrighted by Pet Ready all rights reserved.



Buyer agrees to indemnify and hold Pet Ready harmless from all claims, demands, liabilities, and obligations including reasonable attorney fees for injuries and/or death of any person and loss of or damages to property by whosoever owned products sold from direct or indirect purchases. This is in exception to claims, demands, liabilities, or obligations resulting directly from sole negligence of Pet Ready.


Right of Refusal

At it's sole discretion, Pet Ready reserves the right to discontinue working with any business or individual.

"We reserve the right to discontinue working with any business or individual we deem dishonest, inappropriate, aggressive, overly demanding, or anyone else we view as a hindrance to the peaceful culture of our office's."



If reseller doesn't pay for additional insurance, they are liable for any damages caused by shipping over $100.


International Shipments:

Any packages that ship internationally need to check with custom officials to make sure all items in the order will pass through with out any issues. If there is extra documentation that we need to include with the package, you will need to notify us so we can try to retrieve the documentation before the package leaves our warehouse. Any storage fees related to customs or holds in other countries is the responsibility of the customer to pay. Please note, some documents that we may have to retrieve can have extra charges, which our customers are responsible for paying the extra charges.

Australia Orders: Due to customs rules and regulations we are not able to ship any flammable products to Australia. Any freight orders going to Australia must have a heat treated and stamped pallet. Pet Ready will NOT accept any returns for any shipments outside the continental United States.

Canada Orders: All customers are responsible for customs fees, duties and taxes upon arrival. If fees are refused the package will be abandon and no refund will be issued. Or the customer may pay for return shipping back to Pet Ready if they would like a refund.


Product Shortages:

If a product shortage does occur substitutions will be shipped in their place. The substitution product will be similar to the original product.


Damaged Items:

For any damaged items, we do process claims with our courier. We do not issue refunds or replacements until the claims process is complete. We also require pictures and require that the receiver holds onto any damaged items and the package it arrives in, so the courier can come and inspect the package.